I opened my email today only to find out there was a case opened against my shop regarding a pattern that was not received by the buyer. It was an epattern that I sent to her on September 17th.
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| This is the pattern |
Since email doesn't have tracking numbers, I took a screenshot of the sent letter which shows the date and time that it went out.
There's a place on the case page to leave a comment, and I explained all of this, but of course no place to show a screenshot, only a place to leave a tracking number (which of course I do not have).
I also emailed her the pattern again, hopefully it does not go into her junk mail.
I hope she realizes that she bought a pattern and not the actual item. I think I make that clear on the picture alone, but it is also in the description too.
Is there anything else I can do?
Here is the item in question.
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ReplyDeleteThat's terrible. I'm sorry. My understanding is that you can submit a request to have the purchaser remove the case based on your documentation that you met expectations. I think all you can do is wait for your documentation to be reviewed. Good luck!
ReplyDeleteI'm so sorry this happened. I bet the customer thinks she purchased the actual item. Have you tried to contact her? I think Nicole is right about the submitting a request to have the case removed, but I'm not completely sure. Hope all goes well, and please give us an update.
ReplyDelete~Kim
from Blogging Buddies
2justByou.blogspot.com
I'm so sorry to hear this! I think you have made all the right moves, but I would also search through the forums to see if anyone else can give you advice. I wish you all the best.
ReplyDeleteoh, I'm sorry for you...I think you've done all that you can do and now you just wait, and chalk it up to life experience.
ReplyDeleteDebbi
-yankeeburrowcreations