I opened my email today only to find out there was a case opened against my shop regarding a pattern that was not received by the buyer. It was an epattern that I sent to her on September 17th.
|This is the pattern|
Since email doesn't have tracking numbers, I took a screenshot of the sent letter which shows the date and time that it went out.
There's a place on the case page to leave a comment, and I explained all of this, but of course no place to show a screenshot, only a place to leave a tracking number (which of course I do not have).
I also emailed her the pattern again, hopefully it does not go into her junk mail.
I hope she realizes that she bought a pattern and not the actual item. I think I make that clear on the picture alone, but it is also in the description too.
Is there anything else I can do?
Here is the item in question.